| It's Not My Department! |  | Author: Peter Glen
Publisher: Berkley Trade
Category: Book
List Price: $13.00
Buy Used: $0.01
as of 7/29/2010 07:16 CDT details
You Save: $12.99 (100%)
New (5) Used (69) from $0.01
Seller: thrift_books
Rating:  10 reviews
Sales Rank: 1,069,660
Media: Paperback
Pages: 239
Number Of Items: 1
Shipping Weight (lbs): 0.8
Dimensions (in): 8.4 x 5.3 x 0.9
ISBN: 0425132420
Dewey Decimal Number: 658.812
EAN: 9780425132425
ASIN: 0425132420
Publication Date: April 1, 1992
Availability: Usually ships in 1-2 business days
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Product Description
An important guide to customer service for managers and consumers. Through humorous anecdotes and actual incidents, the author shows managers how to encourage behavior from staff that will keep customers happy. And he shows consumers how to use their anger at incompetent salespeople to get the help they want. Serial rights to Success magazine.
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| Customer Reviews:
Showing reviews 1-5 of 10
 Great Customer Service Can Be Yours... August 29, 1997
2 out of 3 found this review helpful
This book has taught me how to get the best service from anyone I am doing business with. It has taught me how to win as the little guy up against Sears, CitiBank, Macy's and many others.
YOU are the customer in almost all situations.
Do YOU get what you are paying for? I DO!!
This Tape/Book is funny and informative. You will learn a lot about getting service in today's world of NO SERVICE..
The audio tape is great. The book has more examples and ideas in it though.
It also teaches how to give excellent service
excellent & funny look at selling retail. August 13, 1996
2 out of 4 found this review helpful
Just what this country needs. Customer service stinks. Glen talks about
how to get back to giving and getting good customer service,
a lost art. good reading whether you are buying or selling
anything.
Stop Settling For mediocre service! September 5, 1997
3 out of 8 found this review helpful
How to get and give the customer service we
would all like. Do uninformed sales associates,
or the lack of a thank you after a purchase drive you insane? Accept it no more!
Learn combative techniques in this book.
Fight for what you deserve.
Get GREAT customer service.... August 29, 1997
cwking0405@aol.com (Atlanta, GA)
2 out of 7 found this review helpful
This book has helped me resolve problems in MY favor. It taught me how to demand great service and how to get it from anyone I do business with. CitiBank, Sears, My Bank the list goes on.
It has also taught me how to provide service to others as well.
The hard to find Audio Version is super also. The book has alot more in it and makes for good reading. It is funny, informative and eye opening
A must read for front-line customer service personnel April 29, 1997
2 out of 2 found this review helpful
This book helped my customer service people immensely. It provides simple, straight forward examples to how your business can improve its service. Small vignettes abound
Showing reviews 1-5 of 10
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