| Just Listen: Discover the Secret to Getting Through to Absolutely Anyone |  | Author: Mark Goulston M.D.
Creator: Keith Ferrazzi
Publisher: AMACOM
Category: Book
List Price: $24.95
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Seller: best_bargain_books3
Rating:  44 reviews
Sales Rank: 21,990
Media: Hardcover
Pages: 256
Number Of Items: 1
Shipping Weight (lbs): 1.2
Dimensions (in): 9.1 x 6.3 x 1.1
ISBN: 0814414036
Dewey Decimal Number: 650.13
EAN: 9780814414033
ASIN: 0814414036
Publication Date: September 15, 2009
Availability: Usually ships in 1-2 business days
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| • | ISBN13: 9780814414033 | | • | Condition: USED - Very Good | | • | Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed |
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Product Description
The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people--whether they're coworkers, friends, strangers, or enemies. Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
Book Description
Foreword by Keith Ferrazzi, author of Never Eat Alone and Who’s Got Your Back The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can’t break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people—whether they’re coworkers, friends, strangers, or enemies. Just Listen reveals how to: • Make a powerful and positive first impression • Listen effectively • Make even a total stranger—a potential client, perhaps—feel “felt” • Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset • Achieve buy-in, the linchpin of all persuasion, negotiation, sales, and more Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
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| Customer Reviews:
Showing reviews 1-5 of 44
 Just Listen to this! September 7, 2009
Peter B. Patch (New York, NY)
29 out of 30 found this review helpful
Just Listen:
It's Labor Day, and I can't stop reading my new favorite book!
The book is `Just Listen,' by Mark Goulston.
As I read it, I find that each of his messages `hit's home' in three ways at once: it is simple to understand, easy to remember, and directly actionable. I find myself wanting to have my next big client interview right away - so I can try out these `easy to remember - easy to apply' techniques of communication.
What do I remember from the book? A series of `burning insights':
First, that my `reptile brain' (or amygdala) kicks in when I am `reactive' or `ballistic' (as I am on occasion), but if I can put a label on my feeling at that point - `I am upset' or `I am angry,' I can begin to get control over my response.
Mark carries this forward to the point where I can begin to have a `rational' conversation with myself, using my `human brain' - and, for example, with my wife(!) - but I'll leave that to him as he describes it in the book.
Key note: The point here is to `Listen to myself' and my own internal reactions. As Mark puts it, `if you want to open the lines of communication, open your own mind first.'
A second `burning insight': Make the other person `feel felt.' This one requires a kind of emotional intelligence - the ability to put yourself in someone else's shoes. When you learn to do it, you will find the `barriers' to communication begin to come down, and the window (or door) to building a new possibility of relationship begin to open.
A third `burning insight': How to increase the `PEP' in your business - or your family. `PEP' stands for passion, enthusiasm, and pride. I'll give you a hint - only try this one if you've got a thick skin.
A fourth `burning insight': `How to make the impossible possible.'
I know - this one sounds like a `stretch.' It is - but that is exactly the point: It stretches our minds. This one looks at what could make something seemingly impossible into something that - while challenging - could suddenly begin to seem possible.
Once again, by changing the mental frame from which we look at a situation, new possibilities begin to emerge. That, of course, is a central message of the whole book.
But by capturing those situations in which I (we) find ourselves - or our responses - or our conversations - or our relationships (seemingly) blocked, or unworkable - Mark keeps showing ways to `untie' the Gordian knot, and make forward progress.
If you find any Gordian knots in yourself, or your communications, or your relationships - I heartily recommend this book.
It just may be the simplest, easiest - and most powerful - book I ever read.
So - try it yourself. On yourself. On your relationships. I think you'll find new possibilities, and newly achievable outcomes showing up in your life. Actually, I would bet on it.
Peter Patch (Stanford MBA, Harvard Doctoral Program in Business & Economics)
Usable Insight, Indeed September 7, 2009
Tami Conner (Virginia)
17 out of 17 found this review helpful
OK, I'll admit it. I am a Dr. Goulston fan - I read his blog "Usable Insight" regularly. Which is why I hopped on the chance to preview a copy of his latest book, "Just Listen" ... And wow! am I glad I did.
This book exceeded my expectations. "Just Listen" is engaging, enthralling, and practical. Dr. Goulston lays out a system for improving your communication style that you can live with - no "fancy-smancy-gotta-change-your-sacred-self-or-else" stuff here. Instead, Dr. Goulston provides practical, usable insight that is applicable for in both your professional and personal lives.
Who hasn't needed to give themselves a "jeckectomy" every once in a while, or move themselves mentally and emotionally from "Oh F#@& to OK"? Even before I finished reading (and re-reading) "Just Listen", I was already trying out some of the techniques from "The Nine Core Rules for Getting Through to Anyone." The "Power Thank You?" I gave my mom one, and she cried. That one simple, powerful "thank you Mom" was a breakthrough in our relationship.
And if you're looking for real-life, day-to-day business scenarios in which to apply the techniques, look no further than the section titled, "Putting It All Together: Fast Fixes for Seven Challenging Situations." These scenarios would make team-building case studies and exercises!
No matter what you pay for this book, the insights inside are PRICELESS!
This generation's How to Win Friends and Influence People September 9, 2009
Martin Nemko (Oakland, CA USA)
7 out of 7 found this review helpful
This book is close enough to common sense to make it easily acceptable and implementable by readers. Yet it's far enough beyond common sense to make you feel you've gotten something new out of the book. If the author is enough of a marketer and the stars align (luck matters, alas, in such matters) this book could become this generation's 'How to Win Friends and Influence People.'"
Just Listen Really Works September 30, 2009
Dave Logan (Los Angeles, CA)
6 out of 6 found this review helpful
Is there someone you're trying to get through to today? If you focus more on listening, understanding and communicating what you understand to people, you will attract them to you much more powerfully than you ever could by trying to push something down their throat. That's the kind of common sense hidden in plain sight that "Just Listen" overflows with.
Too often in this world people talk over or at each other. And when they are able to talk to each other to exchange goods or services, it is hardly a satisfying experience. "Just Listen" is an antidote to this dilemma of contemporary life. It is not just a guide to better and deeper listening, it is actually one of the best guides to rediscover the painfully lost art of talking with people. When that happens, people not only talk about what's on their minds, but what's in their hearts.
A Practical and Easy to Apply Guide to Connecting With Others September 13, 2009
Ivan M. Rosenberg (Los Angeles, CA)
5 out of 5 found this review helpful
Those of us lucky enough to know Mark have long been amazed at his ability to hear the "unsaid", those critical messages that are in people's heads (sometimes unconsciously), but are not verbalized. This book shares the methods that Mark uses in being so incredibly effective in coaching people and getting to the real heart of issues. Finally I understand what he means when he says these methods "pull people towards you, even if those people are trying to pull away."
Throughout the book are clear, easily understood, and wonderfully illustrated techniques for communicating in a variety of circumstances, particularly when there is conflict or an obstacle to a productive interchange.
Since Mark has been doing this for many years, it may not be possible to develop his level of skill. However, using his methods, you can develop in yourself the ability to produce the breakthroughs that happen with people when you listen for and hear what they aren't saying.
In order to do that it is necessary for you to realize that the way you (and all of us) look at the world is a perception and not an actual fact of the way the world really is. Accepting that is the crucible in which breakthroughs become possible. Then learning the lessons that "Just Listen" has to offer gives you the ability to have those breakthroughs move from possiblity to reality.
I strongly recommend you read "Just Listen."
Showing reviews 1-5 of 44
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