For managers, coaching for performance and for emotional intelligence are two different things. But that doesnt mean they exist in different worlds. Performance is just one part of an employees overall development as a professional and as a leader -- development which depends on the employees emotional intelligence and the ability of the manager to encourage and increase it. Coaching for Emotional Intelligence provides a carefully planned strategy to help managers address such factors as personality traits, communications styles, and personal behaviors -- the delicate issues that make coaching for EI more challenging than coaching for performance alone.
The book will help readers feel confident and comfortable with sensitive, often personal issues that arise in managing and developing subordinates, and will accelerate the development of high-potential employees and future leaders. Logical, applicable, and realistic, Coaching for Emotional Intelligence makes this often elusive subject simple to grasp -- and easy to nurture in any workplace.
"At some point in their careers, all managers face a frustrating and seemingly insurmountable challenge -- the highly intelligent, highly skilled direct report who is failing when he should be excelling. Often, this employee is destroying not only his own career, but also the morale of the rest of the team. While this behavior may initially seem willful, it is more than likely due to a lack of emotional intelligence -- the ability to comprehend oneâs emotions, empathize with the feelings of others, and interact with people in ways that promote congenial working relationships. More than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one.
Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools.
In Coaching for Emotional Intelligence, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.
The book provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. Readers will:
Overcome the fear of coaching on sensitive, personal issues.
Learn the critical importance of praise--and how to give it.
Understand the influences that shaped the behaviors of the individual being coached.
Determine whether an employee is responding to corrective coaching, when to keep him -- and when to fire him.
Create an action plan for teaching employees to identify and alter unwanted behavior.
Master spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds.
Formulate structured conversations when corrective coaching isnât working.
Create successful, detailed, and clear personal, team, and work evaluations and mission statements.
The first book of its kind, Coaching for Emotional Intelligence is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential."
